1. Introduction
The Patient Tech Bloke provides home technology assistance in Adelaide, South Australia. We respect your privacy and handle personal information responsibly.
2. Information We Collect
When you contact us through our website, Facebook, Instagram, telephone or other channels, we may collect your name, phone number, email address, details of your enquiry and information reasonably necessary to arrange or provide services.
3. How We Use Your Information
We use personal information to respond to enquiries, contact customers, arrange appointments, provide requested technology assistance and maintain necessary business records. We do not sell customer contact information.
4. Facebook and Instagram Enquiries
When you submit an enquiry through a Meta lead form, we receive the information you provide. We use it to respond to your request, generally between 9:00am and 7:00pm.
5. Information Security
We take reasonable steps to protect personal information against misuse, loss and unauthorised access or disclosure. Customer information may be stored in business email, administrative systems and services used to operate our business.
6. Sharing Information
We may disclose information to service providers when reasonably necessary to provide requested services, with your permission, or when required or authorised by law. Some service providers may store or process information outside Australia.
7. Access, Corrections and Complaints
You can contact us to request access to or correction of your personal information, or to raise a privacy concern. We will consider your request and respond within a reasonable period.
8. Retention
We retain information for as long as reasonably necessary for business purposes or legal obligations, and securely delete or de-identify it when no longer required where appropriate.
9. Contact Details
10. Changes to This Policy
We may update this policy from time to time. The current version will be available on our website.